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	<title>Green Business Directory &#187; Customer</title>
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	<description>Moving In The Right Direction</description>
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		<title>City-wide Customer Services &#8211; (Part 2) &#8211; SITFO.org</title>
		<link>http://greenbusinessdirectory411.com/2010/03/26/city-wide-customer-services-part-2-sitfo-org.html</link>
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		<pubDate>Fri, 26 Mar 2010 23:51:14 +0000</pubDate>
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Part 2: Strategic IT Architect, David Gale looks at how to deliver Customer Relationship Management in a multi-agency, city-wide context. The City of Derby (UK) has deployed a strategic IT framework that provides a range of generic IT services. Each IT component can be reused to deliver multiple solutions, enabling sustainable business transformation across different [...]]]></description>
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		<title>Translating Sustainability From Concept To Customer</title>
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		<pubDate>Sat, 13 Feb 2010 11:53:48 +0000</pubDate>
		<dc:creator>ECO</dc:creator>
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Niel Golightly is the Director or Sustainable Business Strategies for Ford Motor Company. He was appointed to the position in September, 2004. In this role, he is responsible for promoting and coordinating environmental and social product, marketing, policy and communication strategies for the company. Prior to this appointment, Golightly was Vice President of Communications and [...]]]></description>
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		<title>Role of Customer Service in Success of Business</title>
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		<pubDate>Sat, 21 Nov 2009 13:30:12 +0000</pubDate>
		<dc:creator>ECO</dc:creator>
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		<description><![CDATA[Business success is dependent on a variety of factors – a realistic business idea, a well thought-out business plan, an appropriate marketing strategy and great customer service are amongst the top ones. While customer service is a part of marketing, it can be segregated as a separate field on its own. It’s important to define [...]]]></description>
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