Posts Tagged ‘Customer’
City-wide Customer Services – (Part 2) – SITFO.org
Part 2: Strategic IT Architect, David Gale looks at how to deliver Customer Relationship Management in a multi-agency, city-wide context. The City of Derby (UK) has deployed a strategic IT framework that provides a range of generic IT services. Each IT component can be reused to deliver multiple solutions, enabling sustainable business transformation across different agencies within the city. (2006) Further details available at www.sitfo.org